GENERAL INFORMATION AND
CONDITIONS OF SALE
All orders should be emailed email@example.com
Orders can be faxed to 812-482-9035. Orders can also be mailed to:
P.O. Box 270
1224 Mill Street
Jasper, IN 47547-0270
All orders must include purchase order number, billing address, ship-to address
and phone number, and any special instructions.
When ordering casegoods, give complete quantity, model number, finish and
any other options. When ordering seating, give complete quantity, model
number, finish, fabric and any other options.
Within each series, an example of “How to Order” is illustrated at the bottom
of each page. For further clarification of order procedure, contact Customer
All prices shown are suggested retail prices F.O.B. Point of Origin, freight
prepaid and allowed to one continental US destination. Prices, specifications
and materials are subject to change without notice. Possession and/or
distribution of this price list does not in itself constitute an offer to sell. Orders
can be received only from authorized Indiana Furniture dealers. Orders will be
billed at prices prevailing at time of shipment, unless acknowledged prior to
the effective date of the price change, in which case billing will be at the price
All orders will be acknowledged promptly, showing how the order was
entered, its approximate shipping date and other pertinent information. This
acknowledgement is the final agreement between the customer and Indiana
Furniture and is the exclusive statement of the terms thereof. Please examine
this acknowledgement carefully and advise Indiana Furniture immediately of
BUYER’S OBLIGATION: RIGHTS OF SELLER
If Indiana Furniture shall at any time doubt Buyer’s financial responsibility,
Indiana Furniture may decline to make shipments hereunder except upon
receipt of cash payment in advance or security or other proof of responsibility
satisfactory to Indiana Furniture. If buyer fails in any way to fulfill the terms and
conditions set forth herein, Indiana Furniture may defer shipments until such
default is corrected. Remedies provided herein shall be in addition to, and not
in lieu of other remedies. Buyer agrees to abide by payment terms as listed on
invoice. Buyer shall pay all reasonable costs and expenses, including attorney
and collection fees, and late fees, incurred by Seller in connection with any
amounts due for goods ordered.
CANCELLATIONS AND CHANGES
Due to immediate production on build to order items, all orders are considered
firm and are not subject to cancellation or change without approval from
Indiana Furniture. All approved changes are subject to additional charges and
revised lead times.
PRODUCT DESIGN AND SPECIFICATION CHANGES
Indiana Furniture reserves the right to make changes in design and
construction or discontinue products without prior notice.
Indiana Furniture will only pay repair charges if Customer Service gives prior
written authorization. No repair charge will be paid without advance approval
at which time you will be issued a repair authorization number that will allow
you to invoice Indiana Furniture for the completed work.
WAREHOUSE STORAGE CHARGES
If a shipment is held beyond 14 calendar days at your request
a .067% per
(2% per month) storage charge will be assessed. The effective
date will be 14 calendar days after the acknowledged ship date. Further, the
prices applied to the order will be those in effect at the time of shipment.
The consignee is responsible for filing claims with the carrier for damage and
shortages. Claims for both obvious and concealed damage must be filed within
15 calendar days, and the damaged merchandise must not have been moved
from the original receiving location. All damaged merchandise, including the
cartons and packing materials, must be retained for inspection by either the
carrier or by an Indiana Furniture Sales Representative. Indiana Furniture
reserves the right to select the most cost effective way to repair or replace the
damaged item. Once you have notified the carrier, please contact Customer
Service for further assistance.
Obvious Damage/Missing Cartons
- Do not refuse merchandise damaged in
transit. Indiana Furniture recommends the consignee inspect all merchandise
upon arrival. If a shipment is received damaged or short, note all information
on carrier’s copy and your copy of freight bill and delivery receipt. Notify the
delivering carrier and file a claim immediately. Pending the results of your
claim, either Indiana Furniture or the carrier will cover 100% of the cost to
repair or replace the damaged or missing item.
- If concealed damage is discovered, notify the
delivering carrier at once and request an inspection. This must be done within
15 calendar days of delivery
. If the carrier will not perform the inspection, you
should prepare an affidavit that you contacted them, noting the time and date,
and that they failed to comply with your request. This, along with the other
papers in your possession, will support the claim. Pending the results of your
claim, the cost to repair or replace the item will be covered 1/3 by the carrier
and 2/3 by Indiana Furniture for shipments less than a full truckload and 100%
by Indiana Furniture for shipments of full truckloads.
Merchandise will not be accepted for return without an RGA (Return Goods
Authorization) issued by Indiana Furniture. We will consider issuing RGA’s for
the following reasons:
Manufacturing defect (inspected by Indiana Furniture representative)
Indiana Furniture order processing error
4. Mis-marked cartons
5. Duplicated shipments
If you have any questions as to whether your reason for return qualifies
for consideration, please contact your Customer Service Representative.
Merchandise must be returned within 60 days of the RGA issued date, or
within 60 days upon receipt of replacement product to receive credit. Returns
due to mis-marked cartons must also be returned in the original cartoning,
with shipping labels intact, to receive credit.
All merchandise being returned must be properly packed and protected
to ensure no further damage is incurred during transportation back to an
Indiana Furniture facility. Upon receipt, all returned merchandise will be
thoroughly inspected and the results compared to the reason for return
stated on the RGA. Any discrepancies, such as additional damage, signs
of usage, missing parts, etc., will result in an adjustment to the amount of
DELIVERY AND FREIGHT CHARGES
All shipments are F.O.B. Point of Origin, Jasper, IN, freight prepaid and allowed
dock to dock on 53’ trailer. Ownership and responsibility of the merchandise
becomes that of the buyer upon delivery to the freight company. Shipments
into Alaska, Hawaii, Canada, Mexico, Puerto Rico and other exports are freight
prepaid and allowed to port of exit.
Indiana Furniture reserves the right to select the most appropriate carrier
and routing on all shipments. Indiana Furniture will attempt to accommodate
requests for favored carriers and delivery times. Deliveries requested Monday
through Thursday, after 3pm, will be assessed a $250 per truck after hours fee.
Deliveries requested after 3pm on Friday or on weekends, will be assessed a
$500 per truck weekend delivery fee.
Inside delivery and installation services are not included in the pricing shown.
Any deviation from dock-to-dock delivery, such as but not limited to,
non‑dock, residential, or inside delivery must be specified on the order. Should
these services be requested or required, all charges incurred will be charged to
the “Sold To” of the order.
Orders of less than 750 pounds will be assessed a handling charge of $75.00
Net Per Order. (This will be waived for items shipped via a small package
BIFMA AND ANSI TESTING
Indiana Furniture is a member of the Business and Institutional Furniture
Manufacturer’s Association (BIFMA). Tests developed by the BIFMA and
approved by the American National Standards Institute (ANSI) determine the
strength and durability of casegoods and seating in its everyday use. Although
this testing does not serve as a warranty or guarantee, Indiana Furniture
products within this price list have been tested by an independent verifying
body and meet or exceed applicable BIFMA and ANSI standards.