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8

GENERAL INFORMATION AND

CONDITIONS OF SALE

ORDERING INFORMATION

All orders should be emailed to

neworders@indianafurniture.com

Orders can be faxed to 812-482-9035. Orders can also be mailed to:

Indiana Furniture

P.O. Box 270

1224 Mill Street

Jasper, IN 47547-0270

ORDER PROCEDURE

All orders must include purchase order number, billing address, ship-to address

and phone number, and any special instructions.

When ordering casegoods, give complete quantity, model number, finish and

any other options. When ordering seating, give complete quantity, model

number, finish, fabric and any other options.

Within each series, an example of “How to Order” is illustrated at the bottom

of each page. For further clarification of order procedure, contact Customer

Service.

PRICING

All prices shown are suggested retail prices F.O.B. Point of Origin, freight

prepaid and allowed to one continental US destination. Prices, specifications

and materials are subject to change without notice. Possession and/or

distribution of this price list does not in itself constitute an offer to sell. Orders

can be received only from authorized Indiana Furniture dealers. Orders will be

billed at prices prevailing at time of shipment, unless acknowledged prior to

the effective date of the price change, in which case billing will be at the price

acknowledged.

ACKNOWLEDGEMENT

All orders will be acknowledged promptly, showing how the order was

entered, its approximate shipping date and other pertinent information. This

acknowledgement is the final agreement between the customer and Indiana

Furniture and is the exclusive statement of the terms thereof. Please examine

this acknowledgement carefully and advise Indiana Furniture immediately of

any discrepancies.

BUYER’S OBLIGATION: RIGHTS OF SELLER

If Indiana Furniture shall at any time doubt Buyer’s financial responsibility,

Indiana Furniture may decline to make shipments hereunder except upon

receipt of cash payment in advance or security or other proof of responsibility

satisfactory to Indiana Furniture. If buyer fails in any way to fulfill the terms and

conditions set forth herein, Indiana Furniture may defer shipments until such

default is corrected. Remedies provided herein shall be in addition to, and not

in lieu of other remedies. Buyer agrees to abide by payment terms as listed on

invoice. Buyer shall pay all reasonable costs and expenses, including attorney

and collection fees, and late fees, incurred by Seller in connection with any

amounts due for goods ordered.

CANCELLATIONS AND CHANGES

Due to immediate production on build to order items, all orders are considered

firm and are not subject to cancellation or change without approval from

Indiana Furniture. All approved changes are subject to additional charges and

revised lead times.

PRODUCT DESIGN AND SPECIFICATION CHANGES

Indiana Furniture reserves the right to make changes in design and

construction or discontinue products without prior notice.

REPAIR CHARGES

Indiana Furniture will only pay repair charges if Customer Service gives prior

written authorization. No repair charge will be paid without advance approval

at which time you will be issued a repair authorization number that will allow

you to invoice Indiana Furniture for the completed work.

WAREHOUSE STORAGE CHARGES

If a shipment is held beyond 14 calendar days at your request

a .067% per

calendar day

(2% per month) storage charge will be assessed. The effective

date will be 14 calendar days after the acknowledged ship date. Further, the

prices applied to the order will be those in effect at the time of shipment.

DAMAGED MERCHANDISE

The consignee is responsible for filing claims with the carrier for damage and

shortages. Claims for both obvious and concealed damage must be filed within

15 calendar days, and the damaged merchandise must not have been moved

from the original receiving location. All damaged merchandise, including the

cartons and packing materials, must be retained for inspection by either the

carrier or by an Indiana Furniture Sales Representative. Indiana Furniture

reserves the right to select the most cost effective way to repair or replace the

damaged item. Once you have notified the carrier, please contact Customer

Service for further assistance.

Obvious Damage/Missing Cartons

- Do not refuse merchandise damaged in

transit. Indiana Furniture recommends the consignee inspect all merchandise

upon arrival. If a shipment is received damaged or short, note all information

on carrier’s copy and your copy of freight bill and delivery receipt. Notify the

delivering carrier and file a claim immediately. Pending the results of your

claim, either Indiana Furniture or the carrier will cover 100% of the cost to

repair or replace the damaged or missing item.

Concealed Damage

- If concealed damage is discovered, notify the

delivering carrier at once and request an inspection. This must be done within

15 calendar days of delivery

. If the carrier will not perform the inspection, you

should prepare an affidavit that you contacted them, noting the time and date,

and that they failed to comply with your request. This, along with the other

papers in your possession, will support the claim. Pending the results of your

claim, the cost to repair or replace the item will be covered 1/3 by the carrier

and 2/3 by Indiana Furniture for shipments less than a full truckload and 100%

by Indiana Furniture for shipments of full truckloads.

RETURN MERCHANDISE

Merchandise will not be accepted for return without an RGA (Return Goods

Authorization) issued by Indiana Furniture. We will consider issuing RGA’s for

the following reasons:

1.

Manufacturing defect (inspected by Indiana Furniture representative)

2.

Indiana Furniture order processing error

3.

Shipping error

4. Mis-marked cartons

5. Duplicated shipments

If you have any questions as to whether your reason for return qualifies

for consideration, please contact your Customer Service Representative.

Merchandise must be returned within 60 days of the RGA issued date, or

within 60 days upon receipt of replacement product to receive credit. Returns

due to mis-marked cartons must also be returned in the original cartoning,

with shipping labels intact, to receive credit.

All merchandise being returned must be properly packed and protected

to ensure no further damage is incurred during transportation back to an

Indiana Furniture facility. Upon receipt, all returned merchandise will be

thoroughly inspected and the results compared to the reason for return

stated on the RGA. Any discrepancies, such as additional damage, signs

of usage, missing parts, etc., will result in an adjustment to the amount of

credit issued.

DELIVERY AND FREIGHT CHARGES

All shipments are F.O.B. Point of Origin, Jasper, IN, freight prepaid and allowed

dock to dock on 53’ trailer. Ownership and responsibility of the merchandise

becomes that of the buyer upon delivery to the freight company. Shipments

into Alaska, Hawaii, Canada, Mexico, Puerto Rico and other exports are freight

prepaid and allowed to port of exit.

Indiana Furniture reserves the right to select the most appropriate carrier

and routing on all shipments. Indiana Furniture will attempt to accommodate

requests for favored carriers and delivery times. Deliveries requested Monday

through Thursday, after 3pm, will be assessed a $250 per truck after hours fee.

Deliveries requested after 3pm on Friday or on weekends, will be assessed a

$500 per truck weekend delivery fee.

Inside delivery and installation services are not included in the pricing shown.

Any deviation from dock-to-dock delivery, such as but not limited to,

non‑dock, residential, or inside delivery must be specified on the order. Should

these services be requested or required, all charges incurred will be charged to

the “Sold To” of the order.

Orders of less than 750 pounds will be assessed a handling charge of $75.00

Net Per Order. (This will be waived for items shipped via a small package

carrier.)

BIFMA AND ANSI TESTING

Indiana Furniture is a member of the Business and Institutional Furniture

Manufacturer’s Association (BIFMA). Tests developed by the BIFMA and

approved by the American National Standards Institute (ANSI) determine the

strength and durability of casegoods and seating in its everyday use. Although

this testing does not serve as a warranty or guarantee, Indiana Furniture

products within this price list have been tested by an independent verifying

body and meet or exceed applicable BIFMA and ANSI standards.

July 2017